Give support a system, not an inbox. Describe how your team handles requests and Omma builds a helpdesk - a ticket queue, statuses, priorities, assignments, and replies - so nothing falls through the cracks.
Running support out of a shared inbox means missed requests and no visibility. Omma builds a real helpdesk: a ticket queue with statuses and priorities, assignments to agents, threaded replies, and tags. Describe how your team works and get a support tool that keeps every request tracked to resolution.
A sortable, filterable queue of tickets with status, priority, and assignee, so the team always knows what is next.
Open, in progress, waiting, resolved - plus priority levels - so urgent issues rise to the top.
Route tickets to the right agent and tag by category, so work is distributed and easy to find.
A threaded conversation on each ticket with the full history, so anyone can pick it up with context.
Seed tickets from a CSV or connect an API, and persistent state keeps the queue in sync.
Ship the helpdesk to a live URL for your team, or export the project to extend it with the features you need.